Privacy and Personal Data protection
September 1, 2023 – version 1.0
The purpose of this policy is to ensure the protection of personal information and to regulate how we collect, use, disclose, retain, dispose of, or otherwise manage it. Additionally, it aims to inform any concerned individuals about how we handle personal data. It also includes the policy regarding cookies and the consent settings related to those cookies.
1. Collection of Personal Information
When visiting our website, personal data such as your name, address, email, phone number, etc., may be collected. This information is only gathered if you voluntarily provide it, for example by filling out a contact form, a quote request, a callback request, etc. Our commitment is focused on collecting only the essential and relevant information needed to respond to your service request.
2. Protection of Personal Information
We implement appropriate security measures to prevent any unauthorized access, use, or disclosure of your personal data. Furthermore, access to your information is restricted to employees or service providers who require it in order to deliver services to you.
3. Sharing of Personal Information
We do not trade, sell, rent, or transfer your personal data to third parties for marketing purposes unless you have expressly given us your consent. However, we may share your information with external service providers who assist us in managing our business operations. We take measures to ensure that these third parties adhere to strict standards of security and confidentiality.
4. Retention and Disposal of Personal Information
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is handled securely and in accordance with this policy. Once personal data is no longer needed, we ensure its disposal or anonymization. The destruction of information is carried out securely, thereby preserving its confidentiality.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. These are small text files stored on your device when you explore our site. They allow us to collect information such as pages visited, duration of the visit, and your language preferences. This data helps us analyze trends, optimize our website, and provide you with personalized content.
You can choose to accept or decline cookies using our consent banner. You can also enable or disable cookies by adjusting your preferences in your browser settings. However, please note that disabling cookies may limit certain functionalities of our website.
5.1 Definition of the Different Types of Cookies Used
5.1.1 Functional Cookies
These cookies are essential for the proper functioning of the website. They are typically created in response to actions you have taken on the site, such as saving your privacy preferences or filling out forms. These cookies do not store any information that could personally identify you.
5.1.2 Analytics Cookies
These cookies collect information about how you use the website, the pages you have visited, and the links you have clicked. This data allows us to measure and improve the performance of the website. The data is anonymized and cannot be used to identify you.
5.1.3 Marketing Cookies
These cookies may be placed on the website by our advertising partners or through the integration of social media sharing features. They may be used by these companies to build a profile of your interests in order to deliver personalized advertisements on other websites.
We encourage you to regularly review the privacy policies of these social media platforms, as they may be subject to change, to understand how your data is used through these cookies. It is important to note that most of these social media platforms are based outside of Canada.
5.1.4 Security Cookies
To prevent fraud and protect our systems, website forms may be secured using Google ReCaptcha technology. This tool, which uses cookies, collects data on how a user interacts with the website. Examples of collected data include mouse movements, clicking behavior between content, time taken to complete tasks, and the device used. This analysis helps the tool determine the likelihood that the user is a robot. These data may be shared with other Google products and services.
5.2 Enabling/Disabling and Deleting Cookies
You have the ability to manage your cookies through your browsers on various devices. Most browsers accept cookies by default. However, you can configure them to systematically reject all cookies or to specify which sources you wish to allow. You can also set your browser to automatically delete cookies upon closing or manually clear them on a regular basis. Please note that each browser has its own configuration process, so we encourage you to consult its help menu for guidance.
5.3 Consent to the Use of Cookies
Upon your first visit to this website, a consent banner will appear to explain our use of cookies. By clicking ‘Accept’, you consent to the use of all cookies as well as the current cookie policy. Within this banner, you may also choose to ‘Decline’ all non-essential cookies or ‘Manage your preferences’ by accepting specific categories of cookies. You may modify your consent at any time.
5.4 Third Parties
We have established agreements regarding the use of cookies with other companies that place cookies on our website. However, we cannot guarantee that these third parties manage your personal data in a reliable or secure manner. Some of these parties, such as Google and social media platforms, should be considered independent data controllers. We strongly encourage you to review the privacy policies of these companies to understand how your data is handled.
6. Liability
Overall, we take responsibility for protecting the personal information in our possession. Our employees who have access to personal data or are involved in its management take all necessary measures to ensure its protection and to comply with this policy.
7. Rights of Access, Correction, and Withdrawal of Consent
You have the right to access the personal information we hold about you, to request corrections to inaccurate or incomplete data, and to withdraw your consent to the collection or use of your personal information at any time, subject to legal or contractual restrictions. To exercise these rights, you may contact us using the contact details provided in this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
8. Process for Handling Complaints Related to the Protection of Personal Information
If someone wishes to file a complaint regarding the application of this policy or, more broadly, the security of their personal information, they must submit their request in writing by contacting the Data Protection Officer, whose contact details are provided in the section ‘Data Protection Officer.’ The complaint will be processed within a timeframe deemed reasonable. A separate file will be created for each complaint received. Each file will include the complaint, an analysis, supporting documentation for the evaluation, and the response sent to the individual who submitted the complaint. We are committed to handling all complaints with strict confidentiality.
9. Data Protection Officer
For any questions, concerns, or requests regarding this policy, please contact the Data Protection Officer:
- Cynthia Duvernois, co-propriétaire
- (418) 317-6431
10. Approval
This policy is approved by the Data Protection Officer whose professional contact details are listed above.
11. Publication and Amendments
We reserve the right to revise this privacy and personal data protection policy at any time. Any changes will be posted on our website and will take effect upon publication. We encourage you to review this policy regularly to stay informed of any updates.
